Monday, April 22, 2024

Ads by Google

Ads by Google

HomeNewsAmazon, retailer fined ₹45,000 for refund delay of laptop: Here's what...

Amazon, retailer fined ₹45,000 for refund delay of laptop: Here’s what happened

Mar 27, 2024 03:26 PM IST

Criticising Amazon, the commission called the delay an “unfair trade practice” as it leaves customers without evidence of the item being collected.

A consumer court in Delhi imposed penalty of 45,000 on Amazon and a retailer for taking almost 18 months to issue a refund for a faulty laptop, it was reported reported Times of India. Delhi East District Consumer Disputes Redressal Commission said that the fine was imposed because it is Amazon’s responsibility to ensure sale of authentic, defect-free products and address all issues related to faulty items or refunds.

As Amazon's written statement was submitted after the statutory period, the commission did not consider the same.(Reuters)
As Amazon’s written statement was submitted after the statutory period, the commission did not consider the same.(Reuters)

Read more: T+0 cycle: These 25 stocks will be eligible for same-day settlement cycle from tomorrow. What changes and what it means?

Criticising Amazon, the commission called the delay an “unfair trade practice” as it leaves customers without evidence of the item being collected.

Hindustan Times – your fastest source for breaking news! Read now.

Read more: Deepinder Goyal on ‘pure veg’ fleet: Zomato’s 75% orders vegetarian, didn’t expect backlash

What had the customer complained?

As per the complaint, the customer faced a major delay in receiving a refund which constituted “deficiency in service”. The customer requested compensation for the same and said that Amazon did not provide any receipt upon return of orders.

Read more: SBI hikes annual maintenance charges for these debit cards from April 1: Complete details here

What Amazon said on the issue?

As Amazon’s written statement was submitted after the statutory period, the commission did not consider the same as it said that the company will not be allowed to present evidence. The retailer also failed to appear despite being served a notice.

Read more: Xi Jinping meets US company CEOs in Beijing: Apple’s Tim Cook not invited? Who was present?

What commission said on the case?

The commission said that customer’s laptop was delivered on October 29, 2021, and picked up ten days later despite a return request made on the delivery day. Amazon does not have any “foolproof grievance redressal mechanism and there is nothing on record that shows details of its officers or of the seller”, it noted.

Unlock a world of Benefits with HT! From insightful newsletters to real-time news alerts and a personalized news feed – it’s all here, just a click away!- Login Now!
Stay informed on Business News along with Gold Rates Today, India News and other related updates on Hindustan Times Website and APPs

  • ABOUT THE AUTHOR
    author-default-90x90

    Follow the latest breaking news and developments from India and around the world with Hindustan Times’ newsdesk. From politics and policies to the economy and the environment, from local issues to national events and global affairs, we’ve got you covered.