Oppo has announced new customer service initiatives under its Service Centre 3.0 across India. The company has announced that it has expanded its service centres to 25,000 PIN codes with the facility of pick-up and drop services.
The smartphone OEM has a wide presence of more than 550 authorised service outlets throughout the country and has already upgraded 24 of its authorised service centres to meet the Service Centre 3.0 standards in cities including Chandigarh, Kochi, Calicut, Calicut, Thrissur, Lucknow, Agra, Madurai, Bilaspur, Baramati, Hyderabad, Delhi NCR, Jaipur, and Visakhapatnam.
OPPO plans to upgrade 40 more service centres to the new 3.0 standard by the end of 2024.
What is Oppo Service Centre 3.0
As part of this new programme, Oppo guarantees to offer a quick 24-hour TAT (turnaround time) for 80% of all smartphone repairs, including software issues, screen and battery replacement, speaker damage, and touchscreen malfunction.
Along with this, Oppo Service Centre 3.0 also provides one-hour onsite repairs for select devices, new product demonstrations, free pick-up and drop, and debit/credit cards-based bank EMI options on repairs, among several other benefits.
Under the 24-hour send-in repair service, customers can schedule a free pick-up and drop for their smartphone by submitting the Send-in repair form on the OPPO India website; here, they will need to enter the device IMEI number and registered mobile number along with the pick-up address. OPPO India’s 24-hour repair TAT starts once the device reaches the service centre.
How Oppo will keep the customers updated about their repairs
Customers will receive regular updates through SMS and WhatsApp to inform them of the repair progress. In cases where devices are picked up from remote areas, the pick-up, repairs, and delivery are completed between 5 and 7 days. OPPO India Customers can also communicate with @OPPOCareIN on Twitter or Facebook to avail of the Send-in repair service.