Mar 08, 2024 11:40 AM IST
Vistara passenger suggested angrily, “Vistara should call themselves a half-service airline!” to which the airline responded.
Vistara passenger criticised the airline over the absence of non-vegetarian meal options on a short flight. The passenger expressed his frustration in a post on X (formerly Twitter). Citing an interaction with a stewardess, Soumitra’s post claimed that he was informed that non-vegetarian meals were not served due to the short duration of the flight.
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“I don’t get the connection between duration and non-veg,” he said in the post. Criticising airline’s policy, he suggested, “Vistara should call themselves a half-service airline!” and also questioned if the airline was planning to “fire up” a tandoor for longer flights.
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Vistara addressed Soumitra’s concerns in a series of posts and desire to investigate the matter further. The airline said, “Hi Soumitra, we value your preferences and choices regarding inflight meals. While we are constantly improving our services, please note that the mentioned flight was short with slightly reduced flying time. As a standard procedure, we currently offer vegetarian meals in your booked cabin.”
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Talking about its service design, the airline said that it aims to ensure all customers are served and procedures are finished by the crew within allocated time.
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It said, “The services are set, keeping in mind that all customers should be served and necessary procedures to be completed by the crew well within the time. We appreciate your understanding of the same and hope to delight you soon.”
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